Refund policy

Refund & Returns Policy

Miami Personalised Beach Wear

At Miami Personalised Beach Wear, all items are made to order and personalised specifically for each customer. Due to the custom nature of our products and for hygiene reasons, we do not accept returns, refunds, or exchanges except where required under UK consumer law.

Personalised & Hygiene-Sensitive Items

Under the Consumer Contracts Regulations 2013, personalised or custom-made items are exempt from the standard 14-day cancellation period. As all of our products are personalised, customers do not have the right to cancel or return their order once it has been placed.

Additionally, due to hygiene reasons, swimwear cannot be returned once delivered.

No Returns or Exchanges

We do not accept returns or exchanges for:

  • Incorrect sizing selected by the customer
  • Change of mind after purchase
  • Personalised/custom-made items

Please ensure all order details are correct before completing your purchase.

Faulty, Damaged or Incorrect Items

You are entitled to a remedy under the Consumer Rights Act 2015 if your item is:

  • Faulty
  • Not as described
  • Not fit for purpose

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographic evidence

If approved, we will offer a replacement or refund in line with your legal rights.

Order Accuracy

Miami Personalised Beach Wear is not responsible for errors made by the customer when entering personalisation details, sizing, or shipping information.

Contact Us

For any queries or issues, please contact:
miamibeachwear13@gmail.com